Cancellation Policy for Roz-Aana Online

Effective Date: 09-Jan 2025

At Roz-Aana Online, we aim to provide a convenient and hassle-free shopping experience. Our Cancellation Policy is designed to give you flexibility while ensuring the efficient processing of orders. Please read the following terms carefully to understand our cancellation process.

1. Order Cancellation by the Customer

You may cancel your order under the following conditions:

1. Before Dispatch:
   • Orders can be canceled at no charge before they are dispatched.
   • To cancel, go to the “My Orders” section in the Roz-Aana Online app or contact our customer support team.
2. After Dispatch:
   • Once the order is dispatched, cancellations will not be accepted. However, you may be eligible for a return or refund as per our Return and Exchange Policy.

2. Order Cancellation by Roz-Aana Online

Roz-Aana Online reserves the right to cancel an order under the following circumstances:

• If the ordered product(s) is unavailable due to stock issues.
• If there is an issue with the delivery address provided by the customer.
• If the payment was unsuccessful or flagged for potential fraud.
• Due to unforeseen circumstances, such as natural disasters or logistical challenges.

In such cases, customers will be notified, and a full refund will be processed for prepaid orders.

3. Refunds for Canceled Orders

• Prepaid Orders: Refunds for canceled prepaid orders will be processed within 5–7 business days and credited back to the original payment method.
• Cash on Delivery (COD) Orders: No charges will apply for canceled COD orders if canceled before dispatch.

4. Non-Cancellable Items

The following items cannot be canceled once the order is confirmed:

• Perishable items such as fruits, vegetables, dairy products, and other fresh produce.
• Items that have been customized or specially procured.

5. How to Cancel Your Order

• Through the App: Go to “My Orders,” select the order you wish to cancel, and click the “Cancel Order” button.
• Customer Support: Contact us via email or phone with your order details.

6. Frequently Asked Questions (FAQs)

Q1. Can I cancel a part of my order?
Yes, partial order cancellation is allowed for eligible items before dispatch.

Q2. Will I be charged for cancellation?
No, there are no cancellation charges for eligible orders canceled before dispatch.

Q3. What if my order is canceled by Roz-Aana Online?
If we cancel your order due to any reason, you will be notified immediately, and a full refund will be issued for prepaid orders.

7. Contact Us for Assistance

If you have any questions or need help with cancellations, please reach out to us:
📧 Email: support@rozaana.shop
📞 Phone: +919818835687

8. Changes to this Policy

Roz-Aana Online reserves the right to update or modify this Cancellation Policy at any time. Changes will be communicated on our website or app, and your continued use of our services constitutes your acceptance of the updated terms.