Privacy Policy for Roz-Aana Online

Effective Date: 01-Jan 2025

At Roz-Aana Online, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our grocery shopping app and services. By using Roz-Aana Online, you agree to the terms outlined in this policy.

1. Information We Collect

We collect the following types of information:

a. Personal Information:

• Name, email address, phone number, and delivery address.
• Payment details (processed securely through trusted payment gateways).
• Profile details such as preferences and shopping history.

b. Usage Data:

• Your interactions with the app, including search queries and purchase history.
• Technical data such as device type, IP address, and operating system.

c. Cookies and Tracking Technologies:

• We use cookies and similar technologies to enhance your browsing experience and analyze user behavior.

2. How We Use Your Information

We use the collected data for the following purposes:

• To process and deliver your orders efficiently.
• To personalize your shopping experience with recommendations and offers.
• To communicate with you regarding orders, updates, promotions, and customer support.
• To improve our app, services, and user experience.
• To comply with legal obligations and protect against fraud or unauthorized access.

3. Sharing Your Information

We respect your privacy and only share your information as follows:

• With service providers (e.g., delivery partners and payment processors) to fulfill your orders.
• With legal authorities when required by law or to protect our rights and users.
• With third-party analytics providers to enhance app performance and user experience.

We never sell or rent your personal data to third parties.

4. Data Security

We implement robust security measures to protect your data from unauthorized access, disclosure, or loss. These measures include encryption, secure servers, and regular audits. However, no method of transmission over the internet is entirely secure.

5. Your Rights and Choices

You have the following rights regarding your data:

• Access and Update: View and update your personal information through your account settings.
• Delete Account: Request the deletion of your account and associated data.
• Communication Preferences: Opt-out of receiving promotional emails or messages.
• Cookies Management: Adjust your browser settings to manage cookies.

9. Updates to This Privacy Policy

We may update this policy periodically. Any changes will be posted on this page, and your continued use of the app constitutes your acceptance of the revised terms.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:
📧 Email: support@rozaana.shop
📞 Phone: +919818835687
🏢 Address: Faridabaad, Hariyana, India

Thank you for trusting Roz-Aana Online with your grocery shopping needs.