Return and Exchange Policy for Roz-Aana Online

Effective Date: 01-Jan 2025

At Roz-Aana Online, we strive to ensure your satisfaction with every purchase. In the rare event that you are not satisfied with a product, our Return and Exchange Policy is designed to provide you with a seamless and hassle-free experience.

1. Eligibility for Returns and Exchanges

You may return or exchange a product under the following conditions:

• The product is damaged or defective upon delivery.
• The product is incorrect or does not match your order.
• The product is within its returnable time frame, which is [Insert Number] days from the date of delivery.

Exceptions:

• Perishable items such as fruits, vegetables, dairy, and other fresh produce cannot be returned or exchanged unless damaged or spoiled at the time of delivery.
• Products that have been opened, used, or tampered with are not eligible for return or exchange.

2. Return and Exchange Process

Follow these steps to initiate a return or exchange:

1. Contact Us:
   • Reach out to our customer support team via support@rozaana.shop rozaana.shop or +919818835687 within the return window.
   • Provide your order ID, a brief description of the issue, and photos of the product (if applicable).
2. Review and Approval:
   • Our team will review your request and respond within  24–48 hours.
   • If approved, you will receive further instructions on how to proceed.
3. Product Pickup/Return:
   • We will arrange for the product to be picked up from your address, or you may be asked to drop it off at a designated location.
4. Replacement or Refund:
   • If eligible, we will either replace the product or issue a refund to your original payment method within 5–7 business days.

3. Refund Policy

• Refunds will be processed only after the returned product has been inspected and approved by our team.
• Refunds will be credited back to your original payment method or as store credit, depending on your preference.
• In case of cash-on-delivery (COD) orders, refunds will be issued as store credit or to your preferred bank account.

4. Conditions for Return and Exchange

• The product must be returned in its original packaging with all tags, labels, and receipts intact.
• The return request must be initiated within the return window specified for the product.
• Roz-Aana Online reserves the right to refuse a return or exchange if the product does not meet the above conditions.

5. Non-Returnable Items

The following items are not eligible for return or exchange unless defective or damaged:

• Fresh produce (e.g., fruits, vegetables, dairy).
• Personal care items (e.g., toiletries, beauty products).
• Opened or used packaged foods.
• Gift cards, vouchers, or promotional items.

6. Customer Support

If you have any questions or concerns regarding returns or exchanges, please contact us:
📧 Email: support@rozaana.shop
📞 Phone: +919818835687

7. Changes to this Policy

Roz-Aana Online reserves the right to update or modify this policy at any time. Changes will be communicated on our website or app, and your continued use of our services constitutes your acceptance of the updated policy.