Shipping Policy for Roz-Aana Online

Effective Date: 01-Jan 2025

At Roz-Aana Online, we are dedicated to providing a seamless and reliable delivery experience for your grocery needs. This Shipping Policy outlines the terms and conditions related to the delivery of products ordered through our app.

1. Delivery Locations

We deliver groceries to various locations across India. To check if we deliver to your area, please enter your delivery PIN code during the checkout process.

2. Delivery Time

• Standard Delivery: Orders placed before [Insert Time] will be delivered within 24 hours or next day.
• Express Delivery: Selected locations may offer express delivery within 2-4 hours for eligible products.
• Delivery times may vary depending on factors such as product availability, weather conditions, and delivery location.

3. Delivery Charges

• Free Delivery: Available for orders above ₹500.
• Standard Delivery Charge: A nominal fee of  ₹30 will apply for orders below the free delivery threshold.
• Express Delivery Charge: Additional charges may apply for express delivery services. The fee will be displayed at checkout.

4. Order Tracking

After placing your order, you will receive a confirmation email or SMS with a tracking link. You can also track your order status directly through the Roz-Aana Online app.

5. Delivery Terms

• Ensure that someone is available to receive the delivery at the specified address during the chosen delivery slot.
• If no one is available at the time of delivery, our delivery partner will attempt to contact you.
• In case of failed delivery attempts due to incorrect address, lack of response, or other reasons, the order may be returned, and additional charges may apply for re-delivery.

6. Freshness and Quality Guarantee

We prioritize the freshness and quality of all products delivered. If you receive a product that does not meet your expectations, please contact our support team within 24 hours for a resolution.

7. Order Modifications and Cancellations

• Orders can be modified or canceled before they are dispatched.
• To modify or cancel your order, please contact our customer support team via email or phone.
• Once an order is dispatched, modifications or cancellations will not be possible.

8. Restrictions

• Delivery of certain items (e.g., perishable goods, heavy items) may be limited to specific areas.
• We do not deliver to restricted areas or regions outside our service zones.

9. Delays and Issues

While we strive for timely deliveries, unforeseen circumstances (e.g., weather, traffic, strikes) may cause delays. In such cases, we will notify you of the revised delivery schedule.

10. Customer Support

If you have any questions, concerns, or issues related to your order delivery, please contact us:
📧 Email: support@rozaana.shop
📞 Phone: +919818835687

11. Changes to this Policy

Roz-Aana Online reserves the right to update or modify this Shipping Policy at any time. Changes will be communicated on our website or app, and your continued use of our services constitutes your acceptance of the updated terms.

Thank you for choosing Roz-Aana Online for your grocery shopping needs. We are committed to delivering freshness and convenience to your doorstep!