Terms and Conditions for Roz-Aana Online

Effective Date: 01-Jan 2025

Welcome to Roz-Aana Online, your trusted app for grocery shopping. By using our app, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before proceeding. If you do not agree to these terms, you must refrain from using our services.

1. Definitions

• “App” refers to Roz-Aana Online, including all associated features and services.
• “We,” “Us,” or “Our” refers to Roz-Aana Online.
• “User” or “You” refers to any individual accessing or using the app.

2. User Eligibility

• Users must be at least 18 years old to register and use our app.

3. Account Registration

• To access certain features, you must create an account by providing accurate and up-to-date information.
• You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.
• Notify us immediately of any unauthorized use of your account.

4. Products and Pricing

• All product descriptions and prices listed on the app are accurate to the best of our knowledge.
• Prices are subject to change without prior notice.
• Availability of products may vary based on location.

5. Orders and Payments

• Orders are subject to acceptance and availability.
• Payment methods include [insert options, e.g., credit/debit cards, net banking, UPI, or COD].
• Orders will be confirmed only upon successful payment, except for COD orders.

6. Delivery Policy

• Delivery timelines and charges are outlined in our Shipping Policy.
• Ensure that the delivery address is accurate and accessible.
• We are not responsible for failed deliveries due to incorrect addresses or the absence of a recipient.

7. Return, Exchange, and Cancellation

• Refer to our Return and Exchange Policy and Cancellation Policy for details on returns, refunds, and cancellations.

8. Prohibited Activities

Users are prohibited from:

• Using the app for illegal or unauthorized purposes.
• Submitting false, inaccurate, or misleading information.
• Attempting to interfere with the app’s operation or security.

9. Intellectual Property

• All content on the app, including text, graphics, logos, and images, is owned by or licensed to Roz-Aana Online and is protected by applicable copyright laws.
• Users are not permitted to reproduce, distribute, or modify any content without our express consent.

10. Limitation of Liability

• Roz-Aana Online is not liable for any direct, indirect, incidental, or consequential damages arising from your use of the app or its services.
• We are not responsible for delays or failures caused by events beyond our control (e.g., natural disasters, strikes).

11. Termination

We reserve the right to suspend or terminate your account or access to the app at any time, with or without notice, for any breach of these Terms and Conditions.

12. Privacy

Your use of the app is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

13. Modifications to Terms

Roz-Aana Online reserves the right to modify these Terms and Conditions at any time. Changes will be communicated via the app, and your continued use constitutes acceptance of the updated terms.

15. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us:
📧 Email: support@rozaana.shop
📞 Phone: +919818835687

Thank you for choosing Roz-Aana Online. We look forward to serving you with the best grocery shopping experience!